• Manage LGOIMA information requests
• Put the customer & community at the heart of what you do
• Work in a positive team environment

Kaunihera Taiao ki Waitaha │ About Environment Canterbury

As a regional council, we are responsible for managing natural resources including air, soil, water and land. We work in partnership with mana whenua Ngāi Tahu to protect the health of our environment to ensure a sustainable and prosperous future for our region.

The region’s evolving environmental and political context means we will continue to be agile and adaptive, as we respond to regulatory and environmental changes.

Our mahi (work) is organised around the delivery of our three core services:

• Environmental Regulation and Protection
• Community Preparedness and Response to Hazards
• Public Transport

Council plays an important role in responding to national legislation and policy changes – this mahi is part of our operating environment and is embedded in our everyday mahi. The current proposals from central government are significant, and Council is working through the opportunities and implications. However, our mahi must continue to deliver our three core services for our partners, communities and te taiao (environment).

Kōrero mō te Tūranga | About the Role

Environment Canterbury receives many comments, complaints, requests for information and compliments every year.   We manage these in a cohesive way so that we meet customer expectations and learn from what they are telling us, with the aim of putting the customer and community at the centre of what we do.

The Customer Support Officer provides an efficient and effective service for complaints and requests for information under the Local Government Official Information and Meetings Act 1987 (LGOIMA).   Great attention to detail, willingness to learn to interpret the LGOIMA requirements, keep responses moving through to completion, and ability to work with others across teams, are all essential.   

For more information on this role, please refer to the job description at the bottom of the advert.

Mōu │ About You

You will have:

• Current knowledge or willingness to learn the requirements for the administration of a statutory system, and its reporting. Knowledge of the LGOIMA would be an advantage. 
• Excellent administration and coordination skills to enable efficient and effective triage and shepherding of inbound complaints and requests for information under LGOIMA, ensuring we meet statutory deadlines.
• The ability to develop reporting structures so the data captured can provide useful insights for organisational decision-making. 
• The ability to contribute ideas to the design and build of a new organisation-wide system for Customer Support.
• The ability to coach colleagues in their responsibilities within the Customer Support systems.
• A keen eye for our customers’ needs, and for identifying risk and opportunities to improve outcomes both for Customers and the organisation.

Mātau ā-Wheako | Experience  

You will ideally have:

• At least 3 years experience in an administrative role
• A tertiary qualification in a relevant field

Ngā hua o te Mahi i te Kaunihera Taiao ki Waitaha | Working at Environment Canterbury  

Our mahi is underpinned by our values:

• Kaitiakitanga (stewardship)
• Pononga (integrity)
• Manaakitanga (people first)
• Whanaungatanga (collaboration)
• Māiatanga (can do)

We understand and embrace a diverse workforce; this diversity will enable us to better serve our people, our community, and our greatest taonga, the environment. We value everyone’s contribution, diverse thinking, and skills.

We're on a journey to become a treaty partner of excellence, including incorporating te ao Māori into our work. We offer supportive opportunities to develop capability in this area and encourage our people to use kaupapa Māori, mātauranga Māori, and te reo Māori in our daily work. We welcome you with an open heart & mind, wherever you are on your personal te ao Māori journey.

Ko ētahi atu kōrero | Additional Information

Apply directly by completing the online application form and submitting your CV and cover letter. Applications close on 24 June 2026 and will be reviewed as they are received, so early applications are encouraged. Interviews may begin before the closing date, and we reserve the right to close the advertisement early.

Short-listed candidates will be required to complete an interview process, reference checks, and a criminal check. Further background checking will be required when relevant to the role. 

We are committed to creating a diverse, inclusive, and authentic workplace. If you're excited about this role but don't meet every qualification in the job description, we still encourage you to apply.

Me mahi tahi tātou - Together we can