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Advisory Officer

20/05/2026
07/06/2026
Fixed Term | Full Time
Christchurch, New Zealand
Call Centre and Customer Service
  • Thriving and supportive team culture
  • Learn, develop and grow your knowledge in the environmental sector
  • Full-time Fixed-term 10 months | Parental leave position

 

Kaunihera Taiao ki Waitaha │ About Environment Canterbury

As a regional council, we are responsible for managing natural resources including air, soil, water and land. We work in partnership with mana whenua Ngāi Tahu to protect the health of our environment to ensure a sustainable and prosperous future for our region.

The region’s evolving environmental and political context means we will continue to be agile and adaptive, as we respond to regulatory and environmental changes.

Our mahi (work) is organised around the delivery of our three core services:

  • Environmental Regulation and Protection
  • Community Preparedness and Response to Hazards
  • Public Transport

Council plays an important role in responding to national legislation and policy changes – this mahi is part of our operating environment and is embedded in our everyday mahi. The current proposals from central government are significant, and Council is working through the opportunities and implications. However, our mahi must continue to deliver our three core services for our partners, communities and te taiao (environment).

 

Kōrero mō te Tūranga | About the Role

Our people are our greatest asset, and we all work hard to deliver the great mahi every day.

We are looking for a new Advisory Officer to join our talented team on a 10 month fixed term contract (with the potential to extend), and we are keen to find others like us - passionate about the environment and equally passionate about delivering great service to our community.

Our people deliver a broad range of services to the Canterbury region and our Advisory Team support them closely, through engaging with customers over the telephone, email, or face to face - providing information, guidance, technical advice, and queries of a broad nature.

We recognise and value everyone’s collective knowledge and their individual contribution.

For more information on this role, please refer to the job description at the bottom of the advert.

 

Mōu │ About You

You are a confident, engaging individual with a commitment to teamwork and customer service excellence.  You are able to juggle priorities and multitask.

With a lens across all our services, you’ll deliver a great customer experience – recognizing the role we play in making a difference to our community, environment and our Canterbury region.

You’ll be well supported in your team and across the business, with a collegial, fun, and friendly culture.

Mātau ā-Wheako | Experience  

To be successful in this role you will have:

  • A tertiary degree (ideally in science/resource management), that you can apply in a front office environment to support our customers and deliver service excellence
  • Confident communication skills and be capable of engaging with a wide variety of people, assessing their needs whilst providing a positive customer experience  
  • Strong written skills and the ability to confidently compose emails and tailor your approach
  • Natural multitasking skills and ability to think on your feet when needed   
  • Strong keyboard skills with the confidence to navigate our in-house CRM systems and learn the tools to research and retrieve information
  • A collaborative style when engaging with your team, having fun in your day, and sharing knowledge and information

 

Ngā hua o te Mahi i te Kaunihera Taiao ki Waitaha | Working at Environment Canterbury  

Our mahi is underpinned by our values:

  • Kaitiakitanga (stewardship)
  • Pononga (integrity)
  • Manaakitanga (people first)
  • Whanaungatanga (collaboration)
  • Māiatanga (can do)

We understand and embrace a diverse workforce; this diversity will enable us to better serve our people, our community, and our greatest taonga, the environment. We value everyone’s contribution, diverse thinking, and skills.

We're on a journey to become a treaty partner of excellence, including incorporating te ao Māori into our work. We offer supportive opportunities to develop capability in this area and encourage our people to use kaupapa Māori, mātauranga Māori, and te reo Māori in our daily work. We welcome you with an open heart & mind, wherever you are on your personal te ao Māori journey.

 

Ko ētahi atu kōrero | Additional Information

Apply directly by completing the online application form and submitting your CV and cover letter. Applications close on 7 June 2026 and will be reviewed as they are received, so early applications are encouraged. Interviews may begin before the closing date, and we reserve the right to close the advertisement early.

Short-listed candidates will be required to complete an interview process, reference checks, and a criminal check. Further background checking will be required when relevant to the role. 

We are committed to creating a diverse, inclusive, and authentic workplace. If you're excited about this role but don't meet every qualification in the job description, we still encourage you to apply.

Me mahi tahi tātou - Together we can

 

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