• Deliver creative marketing to grow public transport patronage
• Join a values-led, customer focused organisation
• Flexible work options and strong development support

Kaunihera Taiao ki Waitaha │ About Environment Canterbury

As a regional council, we are responsible for managing natural resources including air, soil, water and land. We work in partnership with mana whenua Ngāi Tahu to protect the health of our environment to ensure a sustainable and prosperous future for our region.

The region’s evolving environmental and political context means we will continue to be agile and adaptive, as we respond to regulatory and environmental changes.

Our mahi (work) is organised around the delivery of our three core services:

• Environmental Regulation and Protection
• Community Preparedness and Response to Hazards
• Public Transport

Council plays an important role in responding to national legislation and policy changes – this mahi is part of our operating environment and is embedded in our everyday mahi. The current proposals from central government are significant, and Council is working through the opportunities and implications. However, our mahi must continue to deliver our three core services for our partners, communities and te taiao (environment).

Kōrero mō te Tūranga | About the Role

This role will help shape how people experience public transport in Canterbury. As our Customer Experience & Marketing Coordinator, you’ll support the Customer Experience and Marketing Manager to deliver engaging, customer focused initiatives that align with the Regional Public Transport Plan and encourage patronage growth across the region.  

You’ll work across digital channels, community engagement, customer insights, and campaign delivery to keep Metro customers informed, inspired, and connected.

Key accountabilities:

• Coordinate high‑quality marketing programmes that support PT strategy and patronage growth
• Manage MetroInfo website content and support redesign projects
• Deliver digital and social media content aligned with PT objectives
• Support newsletters, campaigns, and customer communications
• Collate, investigate, and respond to customer feedback and complaints

For more information on this role, please refer to the job description at the bottom of the advert.

Mōu │ About You

You’re a creative doer with a sharp eye for detail, a love of impactful communication, and a passion for improving customer experiences. You thrive in fast paced environments, enjoy working across diverse teams, and bring both initiative and empathy to your work.  You’ll be confident using digital tools, building relationships, and telling compelling stories that resonate with our communities.

Mātau ā-Wheako | Experience  

Ideally, you’ll have a formal tertiary marketing qualification or relevant tertiary qualification along with:

• Up to 3 years’ experience delivering marketing programmes
• Strong digital marketing and social media skills
• Experience with Microsoft products and comfort learning new tools
• Ability to work collaboratively across teams and agencies
• Interest in public transport or environmental kaupapa (an advantage)

Ngā hua o te Mahi i te Kaunihera Taiao ki Waitaha | Working at Environment Canterbury  

Our mahi is underpinned by our values:

• Kaitiakitanga (stewardship)
• Pononga (integrity)
• Manaakitanga (people first)
• Whanaungatanga (collaboration)
• Māiatanga (can do)

We understand and embrace a diverse workforce; this diversity will enable us to better serve our people, our community, and our greatest taonga, the environment. We value everyone’s contribution, diverse thinking, and skills.

We're on a journey to become a treaty partner of excellence, including incorporating te ao Māori into our work. We offer supportive opportunities to develop capability in this area and encourage our people to use kaupapa Māori, mātauranga Māori, and te reo Māori in our daily work. We welcome you with an open heart & mind, wherever you are on your personal te ao Māori journey.

Ko ētahi atu kōrero | Additional Information

Applications close on 8 April 2026.  Applications will be reviewed as we receive them, and interviews may take place before the close date. We reserve the right to close advertising early.  

Short-listed candidates will be required to complete an interview process, reference checks, and a criminal check. Further background checking will be required when relevant to the role. 

We are committed to creating a diverse, inclusive, and authentic workplace. If you're excited about this role but don't meet every qualification in the job description, we still encourage you to apply.

Me mahi tahi tātou - Together we can