• Make a real difference for the customers at the frontline
• Be part of a supportive, dynamic team
• Contribute to connecting our region through public transport

Kaunihera Taiao ki Waitaha │ About Environment Canterbury

As a regional council, we are responsible for managing natural resources including air, soil, water and land. We work in partnership with mana whenua Ngāi Tahu to protect the health of our environment to ensure a sustainable and prosperous future for our region.

The region’s evolving environmental and political context means we will continue to be agile and adaptive, as we respond to regulatory and environmental changes.

Our mahi (work) is organised around the delivery of our three core services:

• Environmental Regulation and Protection
• Community Preparedness and Response to Hazards
• Public Transport

Kōrero mō te Tūranga | About the Role

Metro Info Agents are ambassadors for public transport across our region. You’ll provide tailored information and advice to customers, helping them navigate the Metro network with confidence.

We currently have two permanent part-time vacancies:

• One part-time role, 45 hours per fortnight (three days per week) rostered between the hours of 7am to 6.15pm Monday, Friday and Sunday.
• One part-time role, 50 hours per fortnight (five days per week) rostered between the hours of 12.30pm and 6.15pm Monday to Friday (5 hours per day).

Key responsibilities include:

• Providing frontline, face to face customer service
• Handling cash and EFTPOS transactions
• Responding to customer enquiries via phone and email through our contact centre

For more information on this role, please refer to the job description at the bottom of the advert.

Mōu │ About You

You’re a people focused professional who enjoys helping others and takes pride in delivery accurate, friendly service. You communicate clearly and confidently and can build rapport with people from a wide range of backgrounds.

 Mātau ā-Wheako | Experience  

• Proven customer service experience
• Strong verbal and written communication skills
• Reliability, attention to detail and a positive attitude
• A knowledge of Greater Christchurch and the bus network would be advantage

Ngā hua o te Mahi i te Kaunihera Taiao ki Waitaha | Working at Environment Canterbury  

Our mahi is underpinned by our values:

• Kaitiakitanga (stewardship)
• Pononga (integrity)
• Manaakitanga (people first)
• Whanaungatanga (collaboration)
• Māiatanga (can do)

We understand and embrace a diverse workforce; this diversity will enable us to better serve our people, our community, and our greatest taonga, the environment. We value everyone’s contribution, diverse thinking, and skills.

We're on a journey to become a treaty partner of excellence, including incorporating te ao Māori into our work. We offer supportive opportunities to develop capability in this area and encourage our people to use kaupapa Māori, mātauranga Māori, and te reo Māori in our daily work. We welcome you with an open heart & mind, wherever you are on your personal te ao Māori journey

Ko ētahi atu kōrero | Additional Information

Applications close on 15 February 2026.  Applications will be reviewed as we receive them, and interviews may take place before the close date. We reserve the right to close advertising early.  

Short-listed candidates will be required to complete an interview process, reference checks, and a criminal check. Further background checking will be required when relevant to the role. 

We are committed to creating a diverse, inclusive, and authentic workplace. If you're excited about this role but don't meet every qualification in the job description, we still encourage you to apply.

Me mahi tahi tātou - Together we can