• Providing information and advice at the first point of contact
• Be part of a dynamic team
• Helping to connect our region

Kaunihera Taiao ki Waitaha │ About Environment Canterbury

As a regional council, we are responsible for managing natural resources including air, soil, water and land. We work in partnership with mana whenua Ngāi Tahu to protect the health of our environment to ensure a sustainable and prosperous future for our region.

The region’s evolving environmental and political context means we will continue to be agile and adaptive, as we respond to regulatory and environmental changes.

Our mahi (work) is organised around the delivery of our three core services:

• Environmental Regulation and Protection
• Community Preparedness and Response to Hazards
• Public Transport

Kōrero mō te Tūranga | About the Role

Our Metro Info Agents are key ambassadors, helping our customers with tailored information and advice to improve the experience of public transport and helping to connect our region. We have part time permanent vacancies within our Metro Info team. This is a varied role, 45 hours per fortnight (three days per week) rostered between the hours of 7am to 6.15pm Monday, Friday and either a Saturday or Sunday.

More about the role

• Frontline face to face
• Cash handling
• Contact Centre – answering phone calls and emails

For more information on this role, please refer to the job description at the bottom of the advert.

Mōu │ About You

To be successful in this role you will need excellent communication skills, both verbal and written and the ability to build rapport with people from diverse backgrounds. 

Mātau ā-Wheako | Experience  

• Proven customer service experience
• Reliability, accuracy, and a positive attitude
• Experience of MS Office Suite
• A knowledge of Greater Christchurch and the bus network would be advantage

Ngā hua o te Mahi i te Kaunihera Taiao ki Waitaha | Working at Environment Canterbury  

Our mahi is underpinned by our values:

• Kaitiakitanga (stewardship)
• Pononga (integrity)
• Manaakitanga (people first)
• Whanaungatanga (collaboration)
• Māiatanga (can do)

We understand and embrace a diverse workforce; this diversity will enable us to better serve our people, our community, and our greatest taonga, the environment. We value everyone’s contribution, diverse thinking, and skills. 

We're on a journey to become a treaty partner of excellence, including incorporating te ao Māori into our work. We offer supportive opportunities to develop capability in this area and encourage our people to use kaupapa Māori, mātauranga Māori, and te reo Māori in our daily work. We welcome you with an open heart & mind, wherever you are on your personal te ao Māori journey

Ko ētahi atu kōrero | Additional Information

Applications close on Wednesday, 23 July 2025.  Applications will be reviewed as we receive them, and interviews may take place before the close date. We reserve the right to close advertising early.  

Short-listed candidates will be required to complete an interview process, reference checks, and a criminal check. Further background checking will be required when relevant to the role. 

We are committed to creating a diverse, inclusive, and authentic workplace. If you're excited about this role but don't meet every qualification in the job description, we still encourage you to apply.

Me mahi tahi tātou - Together we can