- Develop & implement effective engaging training programmes
- Deliver practical training sessions
- Be part of a progressive values driven team
Kaunihera Taiao ki Waitaha │ About Environment Canterbury
As a regional council, we are responsible for managing natural resources including air, soil, water and land. We work in partnership with mana whenua Ngāi Tahu to protect the health of our environment to ensure a sustainable and prosperous future for our region.
The region’s evolving environmental and political context means we will continue to be agile and adaptive, as we respond to regulatory and environmental changes.
Our mahi (work) is organised around the delivery of our three core services:
- Environmental Regulation and Protection
- Community Preparedness and Response to Hazards
- Public Transport
Kōrero mō te Tūranga | About the Role
The Metro Customer Care Trainer plays a critical role, working collaboratively to identify training needs and provide training programmes to ensure our team have the skills and knowledge to provide the best customer experience.
- Design and deliver customer care training
- Assess quality of service delivery and plan training packings based on evaluations
- Identify improvement opportunities to provide training and coaching
- Ensure training is delivered using best practice adult education principles
- Developing training materials and other learning and development resources
For more information on this role, please refer to the job description at the bottom of the advert.
Mōu │ About You
You’ll be an experienced adult educator within a customer service environment. A strong communicator, someone who connects easily with the customers, members of your team, and the wider organisation. Your ability to prioritise a varied workload and solution focused approach will ensure you enjoy this role.
More about you:
- NZQA Unit Standard level 5 NZ Certificate in Adult and Teritary Teaching or similar
- 6 years in a customer service environment with a minimum of 2 years with
accountability for developing others and/or supervisory experience
- Strong teaching abilities and mentoring skills
Ngā hua o te Mahi i te Kaunihera Taiao ki Waitaha | Working at Environment Canterbury
Our mahi is underpinned by our values:
- Kaitiakitanga (stewardship)
- Pononga (integrity)
- Manaakitanga (people first)
- Whanaungatanga (collaboration)
- Māiatanga (can do)
We understand and embrace a diverse workforce; this diversity will enable us to better serve our people, our community, and our greatest taonga, the environment. We value everyone’s contribution, diverse thinking, and skills.
We're on a journey to become a treaty partner of excellence, including incorporating te ao Māori into our work. We offer supportive opportunities to develop capability in this area and encourage our people to use kaupapa Māori, mātauranga Māori, and te reo Māori in our daily work. We welcome you with an open heart & mind, wherever you are on your personal te ao Māori journey
Ko ētahi atu kōrero | Additional Information
For a confidential chat about this role, please contact Susan Fairbrother on 027 258 8491
Applications close on 28th May 2025. Applications will be reviewed as we receive them, and interviews may take place before the close date. We reserve the right to close advertising early.
Short-listed candidates will be required to complete an interview process, reference checks, and a criminal check. Further background checking will be required when relevant to the role.
We are committed to creating a diverse, inclusive, and authentic workplace. If you're excited about this role but don't meet every qualification in the job description, we still encourage you to apply.
Me mahi tahi tātou - Together we can
